ICT Support Technician – £20k – £23k – Milton Keynes, Buckinghamshire

ICT Support Technician – £20k – £23k – Milton Keynes, Buckinghamshire

Focus IT have the pleasure of working with this WELL established Education Company. They are seeking a 2nd/ 3rd line Support Engineer to compliment their existing team.

The Role

The position is to provide day-to-day ICT support for staff and students, with a specific focus on a small group of sites, as agreed with the ICT Support Manager. You will Liaise with the School staff and the ICT Service Desk to identify, prioritise and resolve all IT support and service requests.

The position is a group role and may be required to support other schools/ sites as requested.

You will carry out routine maintenance of all computer hardware and network services to maintain availability. You will respond to and resolve IT faults and requests through onsite visits and remote support tools, to achieve agreed service levels. Other aspects of the role is to install and configure approved computer hardware and licensed software, following agreed policies and procedures. You will also maintain up-to-date hardware and software inventories to ensure legal and financial compliance. Other responsibilities will be to manage user accounts and monitor Server back-ups to ensure system and user data is protected and secure.


To qualify for this role you will have 1-2 years 2nd Line Support experience. You will have strong exposure to Windows Server 2003/ 2008, Exchange Server 2003/2007, Active Directory and MS Operating Systems. Alongside this good knowledge of Networking protocols such as LAN/WAN/DNS/DHCP would be required as will MS Office and Windows XP/ Professional. Any experience with telephone systems and Back ups would be advantageous to your application.

This is a ICT Support Technician position and can also be known as a 2nd Line Support Engineer, Support analyst, Senior Helpdesk Engineer,3rd Line Engineer, Systems Administrator, Network Engineer, Support Technician and Service Desk Analyst.


The role is based near Milton Keynes, Buckinghamshire and commutable from Bedford, Luton, Leighton Buzzard, Northampton. Please forward CV’s to amit.gohil@focus-it-uk.com or alternatively call 0844 875 9375 for more information.

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