Junior Support Technician (1st Line) Vacancy – Milton Keynes

The Company:

Focus IT are very pleased to assist this IT Outsourcing and Managed Services provider. My client provides the latest technologies in support solutions such as Cloud computing and Virtualisation.

Key Purpose of Role:

Assist the Internal Systems Manager and Systems Engineer with the installation and maintenance of new Guardian Backup solutions; manage and maintain existing Guardian Backup solutions; clearly communicate technical solutions to both customers and internal staff. Assist with internal infrastructure management as well as any day to day management and changes.

Main duties:

Manage Kaseya
Configuration of automatic monitoring of customers systems
Maintain KES installs
Preparation, maintenance and the upgrading of internal systems
Implement changes to the internal IT as required
Assist Senior Systems Engineer where required
To install and implement Guardian Backup Service at customer sites
Maintain the Guardian Backup Service remotely
Any other reasonable requests

The Candidate:

The ideal candidate will be either a graduate or a highly enthusiastic IT enthusiast. Ideally commercial experience would be great however full training will be provided for the right candidate. Experience with Microsoft technologies would be required.

Ideal person would have some of the following:

Understanding of backup strategies including the difference between “Full”, “Differential” and “Incremental” backup types
Ability to work alone and to prioritise tasks according to perceived customer impact
Good communication skills
Ability to assist other members of the department in the implementation of planned resolutions

Please note a driving license is required for this role as you will be going to client sites to assist and learn my clients IT infrastructure.

In return my client will offer:

Salary: £14k per annum
Car Allowance: £4k Per annum
Holiday: 20 Days per annum (+ Bank holidays)
Training: 10 Days per annum (All training and exams paid for by the company)