3rd Line Support Engineer (VMware Specialist) – Surrey

3rd Line Support Engineer (VMware Specialist) – Surrey – NEW

The Company:
Focus IT are very pleased to be assisting this industry recognised IT Services Provider. MY client specialises in MSP solutions for clients from SME’s to enterprise level.
The Role:
The Service Operations Analyst – VMware Specialist role is responsible for working with new and existing Service Customers. Managing their VMware, storage and backup infrastructure, ensuring SLAs and KPIs are met while delivering an excellent service to customers.

Key Responsibilities
System administration of complex enterprise systems
System Administration of complex enterprise systems
Provide client support and technical issue resolution through the case management system
Obtain and maintain technical accreditations as required by my client
Identify call and behaviour trends and patterns and work through to root cause resolution
Conduct complex restores including application and database restores
Fulfil service requests, typically standard changes or requests for information
Manage the lifecycle of all Incidents
Monitor and control all internal IT services and infrastructure, escalating to 3rd party providers where required
Qualify and gain experience in administering Compute, Storage & Data Protection solutions
Identify and help drive forward improvements in customer satisfaction
Create and use knowledge articles, providing training and guidance where appropriate

The Candidate:

The ideal candidate will have skills specialising in VMware and will have a strong desire to develop and succeed; as such my client will invest and provide training in relation to storage and infrastructure which could be a start to or continuation of a career as an industry certified storage professional.

Key Skills:
Solid experience in administering and configuring VMware
Good communication skills, both verbal and written
A strong ‘Technical Memory’
Enthusiastic team player with the ability to work from own initiative
Motivated and conscientious, with a flexible approach to work
Methodical in approach, and keen attention to detail

Professional IT Certifications specifically in relevant VMware, Cisco, Brocade, IBM & Microsoft technologies would be highly beneficial towards your application.

Location: The role is based at the head offices in Godalming, Surrey and is commutable from Guildford, Farnborough, Reading, Berkshire, Basingstoke, Berkshire. For more information please forward your CVs to raj@focus-it-uk.com or call 01908 661000.
Salary range: £35,000 – £45,000 + depending on experience + Benefits

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