Senior Helpdesk Engineer – Oxford (ABINGDON)

Senior Helpdesk Engineer – Oxford (ABINGDON) – NEW!!!

The Company:
Focus IT are pleased to assist this leading IT solutions organisation and who are recognised for their high service levels and products they offer.

The Role:
Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the sales industry and complement the existing team
Key responsibilities:
Providing IT Support
Logging, managing and resolving customer IT issues
Primarily on remote support however might be expected to visit customer sites
Contribute to ongoing internal training programs
Keep up-to-date with developments of Planet IT’s portfolio of products and with wider technology trends
Individual self-study to achieve and maintain industry accreditation
Interacting, Supporting and presenting to new and current IT Service customers
Working closely with the helpdesk manager to deliver high levels of support
The Candidate:
The ideal candidate for this position will have at least 4yrs+ experience within the IT experience in a corporate or services environment
This is an excellent opportunity for an IT technician to progress within this dynamic and rewarding organisation
In return, my client is offering a great career path with a competitive salary and great company benefits
Key skills are as follows:
Minimum of 4 years’ IT experience in a corporate or services environment
Excellent troubleshooting and problem resolution skills
Provide high level of support for existing customers
Administration of Microsoft operating systems and applications (Office etc.)
Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2000 – 2012
Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix
HP, Dell Hardware experience
MCP or equivalent qualification(s) preferred (or working towards them)
LAN/WAN,
Android/IOS support
All cloud technologies
AD and Email Migration Knowledge
Active Directory and Outlook
Windows XP and Windows 7, 8 and 10
Office 2007/10/13/16
LAN/WAN
Driving license and own transport essential

The following skills are desirable:
MAC Environment
Linux systems
Unix Environment
IT procurement / IT Cost saving initiatives
Software development

The Location: Oxford
The role is based in Abingdon and is commutable from Milton Keynes, Aylesbury, central Oxford, Bicester, Banbury, Northampton, Buckingham, Reading, Newbury, Bracknell, Swindon and all surrounding areas of Oxford

For more information, please forward your CV to Jamie@focus-it-uk.com or alternatively call 0844 8759375.

The salary: paying up to £30,000 – £35,000 Dependant on Experience