1st/ 2nd Line Support Engineer / Technical Support Analyst – Weybridge

1st/ 2nd Line Support Engineer / Technical Support Analyst – Weybridge –NEW!!

The Company:
Focus IT have the pleasure of working with this WELL established IT Solutions Company. Due to demand they are seeking a 1st/2nd Line Technical Support Engineer to complement their existing support team.

The Role:
The role will be to proactively ensure that all clients receive exceptional Customer service during all contact with the Service Desk, thus ensuring continual exceptional operational service. All support must be performed with minimal business impact on the customer and within agrees service levels.

You will contribute to service desk incidents through to completion, recognising when escalation is required for the quickest resolution for the client. You will provide clients with continual and regular updates throughout the management of their incidents, whether assigned to you or a higher level engineer. The role will require you to work effectively on the service desk systems, keeping all tickets fully updated in real time. Other responsibilities will involve performing on-site client visits as a representative of the company where necessary to resolve a technical incident.

The Candidate:
The ideal candidate will come from an outsourced or IT service background, with impeccable customer service skills. You will be proficient in Microsoft Windows Server 2003, Microsoft Exchange, Terminal Server, Microsoft XP, Microsoft Vista and Microsoft Office 2003/ 2007 along Active Directory. Any Certifications at a MCP level would be ideal for this role

Key Skills:

Mac OS
Microsoft Office Suite, a competent user who understands more advanced functions.
Networking basics
Security Basics
Hardware Basics and Troubleshooting.
Happy to get stuck in on 1st line tasks and is very competent in them.

This role is a 2nd Line Technical Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

The Location:
The role is based in Weybridge, Surrey and is commutable from High Wycombe, Slough, Reading, Farnborough, Guildford , Croydon, Watford, st Albans, Bracknell, Oxford, Basingstoke, north London, south London , west London, central London and all surrounding areas of Surrey.

This is an excellent opportunity to join this dynamic market leader. Please send CV’s to jamie@focus-it-uk.com or alternatively call Jamie Cotton on 0844 875 9375 for more information.

Salary: £23,000 – £32,000