Technical Support Team Lead – Bracknell, Berkshire
As a Technical Support Team Leader, you will join a leading enterprise cloud software client. You will provide outstanding customer support, lead, coach and be responsible for getting the best out of your team to meet SLA’s.
As a Support Team Lead you will be responsible for providing technical support for the applications, systems and platforms for EMEA customers.
This role with be 50% team management and remain 50% hands-on. Manage the day to day running of support staff in the office and off-site across EMEA. You will focus on offering excellent customer service, satisfaction and promote teamwork.
Our client is recruiting this position due to demand and company growth.
Candidate requirement:
- Excellent hands-on experience
- Understanding of the ITIL processes
- Experience leading a group of technical engineers
- Team lead and coaching experience
- Experience working with Microsoft Windows Server, Remote Desktop Services, IIS, Active, Directory and Knowledge of SQL environments
- Working for a software vendor would be advantageous
- Customer facing experience and excellent personal attitude
- A logical approach to problem-solving
- Excellent problem-solving skills
This role could be suitable for someone from various backgrounds such as Service Support Team Lead, Customer Support Manager, Software Support Team Lead, Service Desk Team Leader, IT Support Team Lead, IT operations manager or technical team lead.
The Location: Bracknell, Berkshire
Salary: £37000 – £45000 + Bonus and company benefits
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