3rd Line Support Engineer (Managed Services)– Milton Keynes – NEW
The Company:
Focus IT have the pleasure of working with this WELL established IT Solutions Company. Due to demand, they are seeking a Technical Specialist to complement their existing support division.
The Role:
As the Technical Specialist (3rd Line Support) your role is to deliver an excellent technology focused support service to all clients and internal teams. You will be taking ownership of and managing Problems, Major Incidents and escalations as required. There will also be a requirement for some involvement with the delivery of Project work.
Key duties are as follows:
Provision of escalation support for colleagues and clients. These will typically by the higher priority and more technically challenging issues.
Taking ownership of these escalated issues and managing them as either Problems or Major Incidents through to resolution.
Within Problem Management, you will have responsibility for identification and root cause analysis of recurring incidents/problems. This will mean continued investigation with recommendations beyond any initial fix applied to work around the problem.
Assisting with the delivery of Project work and Change Management requests as required. › Provision of training, knowledge transfer and documentation for Clients and the Technical and Service Delivery teams.
Keeping up to date with new technologies including relevant technical training and certifications as required by the business.
You will need to have the ability to present and articulate technical concepts to both internal teams and clients as appropriate.
The Candidate:
The ideal Technical Specialist (3rd Line Support) will come from an outsourced or IT service background, with impeccable customer service skills. You will be proficient in Windows Servers security diagnostics, Terminal Services, and Virtualisation.
Key Skills:
1st to 3rd line support
Windows Server / Desktop
Office 365
Microsoft Azure
Advanced Networking
IT security
Great Communication skills
Experience in MSP Space beneficial
We require you to have knowledge and experience with the following technologies (with relevant certifications to support):
Microsoft Server and associated infrastructure technologies including Active Directory, Group Policy, DNS, DHCP, VPN’s, DFS, etc.
Strong experience in supporting and diagnosing network related issues
Desktop / Client Operating Systems
MS Exchange / Office 365
Virtualisation technologies (Hyper-V)
AV and Mail Scanning technologies
Terminal Services / Virtual Desktop o Could / offsite backup technologies
The Location:
The role is based in Milton Keynes, Buckinghamshire and is commutable from Northampton, Bedfordshire, Stevenage, Hertfordshire, Oxfordshire, Luton and North London.
This is an excellent opportunity to join this dynamic market leader. Please send CV’s to raj@focus-it-uk.com or alternatively call Raj Gohil on 0844 875 9375 for more information.
Salary: £32,000 – £36,000
Location: Milton Keynes, Buckinghamshire
Leave a Comment