2nd Line Support Engineer – Basingstoke –NEW!!
The Company:
Focus IT have the pleasure of working with this WELL established IT Solutions Company. My client offers Managed services solutions to SME/ Medium sector right up to blue-chip clients.
The Role:
Due to company expansion and new business growth, we are now looking for another IT Support Engineer to complement the existing dynamic team. The role will give you full life cycle to my clients IT business solution. Predominantly providing 2nd Line Support duties. All support must be performed with minimal business impact on the customer and within agreed service levels.
The role will require you to work on various Microsoft platforms and Windows Servers. Ideally, knowledge of infrastructure project design experience is what my client is seeking. Responsibilities will involve performing on-site client visits and remote office support to resolve technical incident along with standard duties such as PC Break/Fix and basic diagnostics of network protocols. You will be able to work under pressure and be able to handle multiple issues within different client IT infrastructures.
Key Responsibilities:
Exchange Experience – Install, Configuration and Troubleshooting. This is core to Exchange. No “creating users and mailboxes” – Around the Hub Transport, Client Access, Routing, PowerShell or Migration leagues
Office 365 Migration and server install knowledge
Active Directory – Install and Configuration and Troubleshooting. No real day to day management of users and objects. AD needs to tie into DNS/DHCP and Group Policy administration, configuration, installation and troubleshooting. These are all core to Server installations
Server 2008/2012 are adequate, they don’t change between revisions.
Firewalls – Doesn’t matter what brand but need to ascertain that that can troubleshoot routing, VLANs, firewall features, create rules, etc. We’re a Watchguard house but do look after some SonicWALL’s, Fortinet/Fortigates etc.
Switching/Networking – Knowledge of Layer 2 routing, don’t need OSPF/BGP etc routing protocols, VLANs are important. Doesn’t have to be Cisco and doesn’t have to be command line (CLI) – A basic understanding of creating a switch topology and VLAN technologies
VMWare vSphere – A must, knowledge of bare-metal installation, configuration, vCenter, vCenter clusters, SAN technologies (iSCSI)
The Candidate:
The ideal candidate will come from an IT support background, with impeccable customer service skills. You will be proficient in Microsoft Windows Server 2003, Microsoft Exchange, Terminal Server, Microsoft XP, Microsoft Vista and Microsoft Office 2003/ 2007 along Active Directory.
Key Skills:
2nd line Support
Office 365
Windows XP, Windows 7, Windows 8.
Microsoft Office 2003, 2007, 2010,2013
Microsoft Windows Server 2003, 2008, 2013
Exchange Server
VMWare, Citrix Xen Server, Microsoft Hyper V
Remote Desktop Services, Citrix Xen APP Server
Either one of the following qualifications is beneficial: MCP/MCITP/CCNA/VCP
Knowledge of SQL Server
Terminal Services (RDP)
Certified in either MCP / MCSE / VCP / CCNA – all beneficial
exposure to Server installations on various win servers and possibly Exchange Servers would be highly beneficial.
This is an excellent opportunity for an experienced Support Engineer with good knowledge of Windows servers and exposure to cloud technology.
The ideal candidate will have a minimum of 4 years commercial experience in 2nd Line Support and looking to progress into a 3rd level role.
This role is a 2nd Line Technical Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Field Service Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.
The Location:
The role is based in Basingstoke, Hampshire and is commutable from Reading, Slough, Farnham, Surrey, Guildford, Southampton and South London.
This is an excellent opportunity to join this dynamic market leader. Please send CV’s to raj@focus-it-uk.com or alternatively call Raj Gohil on 0844 875 9375 for more information.
Salary: £32,000 – £40,000 + Great Benefits + Travel expenses when required
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